REFUND AND RETURN POLICIES.
At ULTRA Promo Ltd, we are committed to ensuring our customers are fully satisfied with their purchases. Our Refund & Return Policy is designed to be fair, transparent, and customer-friendly. Whether you need to return a product, exchange an item, or request a refund, we’re here to help make the process as smooth as possible.
RETURNS
- You have 7 days from the date of delivery to initiate a return for most items.
- To qualify for a return, items must be in unused, unwashed condition and in their original packaging, including all tags, manuals, and accessories.
- Please ensure that all returned items are securely packaged to avoid damage during shipping. We recommend keeping the original packaging for this purpose.
- Customized or personalized products, such as branded merchandise, are non-returnable unless there is a defect or an error made on our part in fulfilling your order.
- Items such as sale or clearance products may not be eligible for returns unless they arrive damaged or defective.
- To start the return process, contact our customer support team at info@ultrapromoltd.com with your order number, a brief description of the reason for the return, and any relevant photos if applicable. We’ll guide you through the next steps and provide a return shipping address
REFUNDS
- Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.If the return is approved, we will notify you via email and process your refund.
- The refund will be applied to your original payment method within 7 business days of approval.
- Please note that shipping costs are non-refundable, except in cases where the item was defective or incorrectly shipped. For approved refunds, the cost of return shipping may be deducted unless the product is faulty.
- For partial refunds, we will notify you based on the condition of the returned item, such as items not in their original condition, damaged, or missing parts.
- For partial refunds, we will notify you based on the condition of the returned item, such as items not in their original condition, damaged, or missing parts.
EXCHANGES
- We only offer exchanges if the item received is defective, damaged, or if the wrong product was shipped to you.
- If you require an exchange, please notify us within 7 days of receiving the item. We will replace the item with the same product at no additional cost.
- In cases where an exchange cannot be processed due to stock availability, we will offer you a full refund or an alternative product of equivalent value.
NON RETURNABLE ITEMS
- Customized or personalized merchandise (unless faulty).
- Sale or clearance items (unless defective).
- Products that have been used, worn, or altered in any way
SHIPPING COSTS
- The customer is responsible for paying the shipping costs for returning items, except in cases where the product is faulty or an incorrect item was sent.
- If you are returning an item that was part of a free shipping promotion, the original cost of shipping may be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or is defective, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund and cover the shipping costs in these instances.
ORDER CANCELLATIONS
- If you wish to cancel an order, you may do so before it is processed for shipping. Please contact us immediately at info@ultrapromoltd.com.
- Once an order has been shipped, it can no longer be canceled, but you may return it according to the terms outlined above.
NEED HELP?
For any questions or further assistance regarding returns, exchanges, or refunds, feel free to contact our customer service team at [email/contact info]. We are always happy to help and ensure that your experience with ULTRA Promo Ltd is a positive one.